Terms of service

By accessing or using this website (the “Site”), you agree to these Terms & Conditions. If you do not agree, please do not use the Site.

1) Who We Are
Mending Broken Wings is a community-focused organization providing advocacy support, coaching, education, resource navigation, and practical assistance for individuals and families. We aim to help people take the next right step with clarity and dignity.

2) Important Disclaimers (Read This First)
The information on this Site is for general educational and informational purposes only.

MBW is NOT:

A law firm, attorney, or legal representation (no attorney-client relationship)
Child Protective Services (CPS), Friend of the Court (FOC), a government agency, or a substitute for them
A licensed social work agency or case management provider
A medical provider, therapist, counselor, or mental health clinic
A crisis response service
Nothing on this Site should be understood as legal advice, clinical advice, medical advice, or professional case management.
If you need legal advice, contact a licensed attorney. If you need mental health care, contact a licensed professional.

3) Not Emergency Services
If you are in immediate danger or experiencing an emergency, call 911.
If you or someone else is at risk of self-harm, seek immediate help through emergency services or a crisis hotline in your area.

4) Services May Require Permission
In some situations (CPS/FOC meetings, court-related settings, school settings, agency appointments), advocacy presence or involvement may require approval or permission from the relevant agency, court, or parties involved. MBW cannot guarantee access or permission.

5) No Guarantees
MBW cannot guarantee any outcome, including but not limited to:

Custody outcomes
Case decisions by CPS/FOC/courts
Benefits approvals
Housing placement
Employment outcomes
We provide support, preparation, organization, and resource guidance—but final decisions are made by agencies, courts, employers, housing providers, and other third parties.

6) Your Responsibility
By using this Site or contacting MBW, you understand and agree that:

You are responsible for your decisions, actions, and deadlines.
You should verify information with qualified professionals (attorneys, agencies, providers).
You will provide accurate and honest information when requesting support.
7) Privacy Basics (General Notice)
We respect your privacy and aim to handle information carefully. However:

Website communications are not guaranteed to be confidential like attorney-client or therapy confidentiality.
If you submit information through forms, email, or text, you understand there is always some risk with electronic communication.
We recommend you avoid sharing highly sensitive personal information through unsecured channels.

8) Safety and Mandatory Reporting
MBW prioritizes safety. In certain situations, MBW may need to report or share information if required by law or if there is a credible safety concern (for example: threats of harm, abuse/neglect concerns, imminent danger, or court orders).

9) User Submissions (Forms, Messages, Comments)
If you submit content (messages, stories, comments, files, form responses), you agree:

You are providing information you have the right to share.
You will not submit unlawful, threatening, harassing, or harmful content.
MBW may use submitted information to respond to your request and improve services.
Stories/Testimonies: MBW will not publicly share your story with identifying details without your permission, except as required by law.

10) Intellectual Property
All content on this Site (text, logos, graphics, documents, downloads) is owned by MBW or used with permission and may not be copied, republished, or sold without written permission, except for personal use.

11) Third-Party Links
This Site may include links to third-party websites (resources, agencies, partners). MBW is not responsible for third-party content, accuracy, policies, or services.

12) Donations (If Applicable)
Donations are voluntary and generally non-refundable unless required by law. MBW may allocate donations to programs and operational needs as determined by MBW leadership.

13) Limitation of Liability
To the fullest extent permitted by law, MBW is not liable for damages resulting from:

Use of or inability to use this Site
Reliance on information provided on this Site
Actions taken by third parties (agencies, courts, landlords, employers, etc.)
Any outcomes connected to your situation or case
14) Changes to These Terms
MBW may update these Terms & Conditions at any time. The updated version will be posted on this page with a new effective date.

15) Governing Law
These Terms are governed by the laws of the State of Michigan, unless otherwise required by law.

16) Contact Us
Mending Broken Wings
Email: [email protected]
Phone: 616-213-0911
Website: www.mendingbroeknwings.com